To ensure transparency and provide the best service to our musicians, we have established the following guidelines for instrument acquisition:
1. Exchanges and Returns
Exchanges: Please be advised that we do not offer instrument exchanges.
Returns: If you wish to cancel your purchase, returns are permitted within the legal timeframe, provided the product is in perfect condition and is accompanied by the original Invoice (Nota Fiscal).
2. Defects or Maintenance
If your instrument presents any technical issues or requires replacement parts, we are ready to assist you.
In such cases, please do not attempt to perform repairs on your own. Contact our support team directly so we can analyze the best solution:
WhatsApp: +55 (19) 98962-3553
Email: [email protected]
Important: Dealing directly with our specialists ensures that your instrument's warranty remains valid and that the resolution is handled with technical expertise and safety.
